Improving Customer Satisfaction, Loyalty and Retention

The Customer Service Improvement Program (CSIP) is a 2-3 year, three-phase service transformation program that focuses in on two key customer service issues in your organization:

1) Creating a consistent positive customer experience.
2) Creating a culture of dependable commitments, where everyone does what they said they would do when they said they would do it.

These two issues, when combined, help to enhance the two cornerstones of service process excellence: quality of human communication and service process integrity. Customer Service Improvement Program Details >>

Increasing Revenues Per Salesperson and Revenues Per Customer

The Professional Selling Program (PSP) is a 2 year, three phase sales performance improvement program. Through a combination of salesperson training, sales manager coaching and sales process improvement, the PSP delivers an enhanced, streamlined sales process, an alignment with your operations group, an aligned proposal and presentation development process, and world-class sales skills to allow your sales team to create and manage demand. Professional Selling Program Details >>

Improving Your Improvement Rate : Turning Your Leaders Into Highly Effective Improvement Champions

Enterprise Performance Improvement is an integration of the best practices by leading companies today. Enterprise Performance Improvement Programs (EPIPs) are how leading companies identify and then close the gap between their current rate of improvement and the target rate of improvement as benchmarked by their industry. To help you achieve this, we develop Improvement Champions. The top 1%-2% of your most talented people work on EPIP 25% of their time. This is the definition of a successful EPIP – your company’s Improvement Champions are now improving your improvement rate and helping you execute for today while improving for tomorrow. Improvement Rate Program Details >>

Deriving Greater Value From Your Next Leadership Offsite

Your corporate off-sites and forums are expensive. You invest in venues, travel and salaries for one or two days with the intention of informing, engaging, aligning and energizing your group. We can help. Our keynotes, seminars, activities and workshops can help your executive team underscore key messages, launch important initiatives, reinforce needed actions and bring alignment and closure to key strategic themes. We can help you maximize the returns on your investment. Seminars & Workshops for Offsites Details >>